Customer Success Manager – Singapore

Location: Singapore
Start date: At the earliest
Contract hours: Full Time

Who are we

AirFi is a market leader in providing portable Inflight Entertainment onboard based on Wi-Fi platforms & Mobile Crew Sales Solutions to different passenger travel segments. We are expanding our team globally and are the world’s fastest growing company in mobile in-flight entertainment and ancillary sales solutions (EPoS).

The AirFi Box is a portable BYOD Inflight Entertainment System, offering an instant WiFi network for mobile devices, and a platform to access locally stored content.

The AirFi Platform is the software front-end on the AirFi Box and the (content) distribution system in the cloud. The platform offers standard modules and aim to monetise (shop, maps, magazines, videos and more), inform or entertain (chat, games, timeline). The flexibility of the platform allows airlines and 3rd parties to create custom apps and digital forms and deploy new content daily.

Content is offered by AirFi network of content partners. Games, videos, destination information, newspapers, magazines, maps, newsfeeds, sports, puzzles, ancillary sales and many more features are offered in many different languages. Updated of the AirFi distribution system content and apps seamless.

AirFi Connected Crew is an innovative, patented technological platform for onboard Sales, Digital Crew processes, and Crew communications utilising iPads and other tablets or smart devices while on the ground or inflight. Our customers have doubled their Onboard Sales bottom line just be using the controls this solution offers.

We’ve never looked back since the inception of Airfi.Aero in 2012 at our headquarter in Den Haag, The Netherlands. Our phenomenal growth led us to set-up the Innovative Development Centre in Bangalore, India in 2015 and many operational offices around the globe.

Looking for – Customer Success Manager

A spider in the web who’s all about relationships and with a can do mentality to increase sustainable proven value for both customers and the company. Candidates are required to be PR in Singapore or Singapore Nationals

Purpose of the role

It’s all about customer success! How can we serve them best during all stages of their lifecycle. This requires maintaining relationship both internally and externally.

Work with highly-skilled colleagues and partners, both onshore and offshore, who are passionate and driven about their profession, including developers, architects, testers and product owners. You will liaison with different departments of the organisation; and deliver an end to end rollout. Your role is to ensure customer satisfaction and continued engagement, while starting new implementations throughout the process.

Position is Reporting to

The Customer Success Manager will be reporting to VP Customer Success and Delivery


  • Bachelor Degree or equivalent level of education in project management or program management
  • 3+ years’ experience in a customer support or operations role;
  • Experience testing and troubleshooting in multiple browsers with a strong sense of design and user experience fundamentals
  • Knowledge of JSON, Web Services, HTML, FTP and other web related protocols or programs
  • Solid working knowledge of online tools and database concepts
  • Cognitive and Logical thinking
  • Structured and Process oriented working style
  • Affinity with aviation and or IFE

What are we looking for

Education Qualification & Competencies

  • Bachelor Degree or equivalent level and minimum 2 years of work experience in project management or program management
  • Cognitive and Logical thinking
  • Structured and Process oriented working style
  • Affinity with aviation and or IFE
  • Local Singapore English & Business English language proficiency is a must
  • Vietnamese & Korean language proficiency is a plus

Soft Skills

  • Eye for detail, have self driven enthusiasm and a persuasive personality where you are not afraid to speak up to achieve your goals
  • Ability to rationale in critical situations
  • Understanding and being able to deal with cultural differences between co-workers, clients and partners

Bonus points for :

  • Good knowledge of Agile project management
  • Good experience of JIRA
  • Affinity with technology

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