You want the shop to stay open throughout the flight.
AirFi’s In-Seat Ordering solution is a game-changer for airlines looking to improve onboard sales, enhance customer service, and provide a seamless experience for passengers. Since its launch in 2014 with TUI Netherlands, our field-proven in-seat ordering system has been deployed in over 500 aircraft worldwide, and we continue to innovate with new features to meet the evolving needs of airlines and their passengers.
The in-seat ordering solution has undergone continuous development since its debut, with new features being added regularly to improve functionality and ease of use. A key milestone in our development came during the COVID-19 pandemic when we supported Scoot Airlines in implementing our solution to help them provide a contactless, safe ordering process. Since then, we’ve streamlined the user interface (UI), enhanced data exchange speeds, and expanded compatibility with all major mPOS (mobile point-of-sale) providers, ensuring a seamless experience for both passengers and crew.
With in-seat ordering, crew members can focus on preparing orders in the galley without constant passenger interference, optimising their efficiency and workload.
What sets AirFi’s in-seat ordering solution apart from competitors is its patented technological features, which are designed to make the system more efficient and less labour-intensive for the crew. While other solutions may require more manual input from crew members, AirFi’s system is streamlined, with minimal intervention required, allowing for smoother operations and less complexity in service execution.
The AirFi Box acts as the backbone of the in-seat ordering system. It serves as the web server that enables passengers to view menus, place orders, and make payments. The box creates a local network, allowing communication between the passenger interface and the connected crew’s mPOS devices. Once an order is placed, it is transmitted to the crew, who can fulfil it without needing to manually track or process the order. Payment can be made directly via the crew’s mPOS device (including cash) or through the AirFi Box.
If an airline prefers to use its own payment platform or crew solution, there’s no issue – AirFi is fully compatible with a wide range of mPOS providers. Similarly, airlines with a different streaming IFE provider can still benefit from AirFi’s in-seat ordering solution, as the system relies on the AirFi Box for synchronisation and communication.
Airlines maintain complete control over the system’s functionality. Crew members can decide when to promote the service, show the menu, or activate the ordering process, ensuring they have full control over how the service is delivered. Additionally, real-time inventory updates ensure that passengers are notified immediately if an item is out of stock, preventing disappointment.
AirFi’s in-seat ordering solution can be deployed in just 8 to 12 weeks, making it a quick and efficient addition to any airline’s fleet. Airlines using the solution have seen an average increase of 10% in onboard sales – both for food and retail. With robust data capture similar to e-commerce transactions, airlines can also gain valuable insights into passenger preferences, allowing them to tailor offerings and sell smarter.
With AirFi’s in-seat ordering solution, you get a flexible, user-friendly, and efficient way to improve onboard sales, enhance the passenger experience, and optimise crew operations. With the ability to integrate seamlessly with existing systems and retail partners, it’s the perfect tool to help airlines meet the demands of today’s travellers.
