FAQ

Want to know more? Below are answers to our most frequently asked questions.

What is the technology of the platform?

The applications on the AirFi platform are HTML5/Javascript. API’s for database storage, secure payment and forms are available.

Can I add my own modules?

Yes. You can add any HTML5 content you want. AirFi also provides an API to obtain basic flight data, passenger data and product data to your module.

Can the AirFi platform run independently from the AirFi Box?

Yes, we are currently talking to multiple IFE and Fixed Wifi providers to deploy the platform on their servers,
and provide you with a flexible and cool Platform and Content Management Engine.

Do you provide Internet connection?

This is on our Road Map for 2017. AirFi keeps innovating the IFE, Content and Connectivity market in aviation. Stay tuned for more information. 

Do you stream movies?

Yes, movies and television shows. In case it is DRM content (encrypted movies) a mobile app is required. Non-DRM content is shown in the browser of mobile devices. We are working closely together with CSP's and content providers to make a lot of content available to as many passengers as possible. 

How many movies can you store?

Depending on your needs, we can store up to 1TB of content.

Is the battery dangerous?

Like any lithium battery, this is a risk of failure. But, since the boxes are not connected to power inflight, are sealed in a safe compartment, and shutting down automatically when a threshold temperature is reached, our solution is considered as very safe by industry experts. And of course, all the international regulations on use and transport of the batteries are met. 

Using an embedded (set of) batteries is very different from using replaceable batteries. Almost all incidents the past year concerning overheating (thermal runaway) batteries have had to do with short circuiting the nodes of batteries (in e-cigarettes, laptops, and payment devices). Exactly the reason we don't use replaceable batteries. Our batteries are manufactured, assembled and installed by professionals to prevent malfunctioning, and improving flight safety.   ​

Are logistics and charging difficult?

The logistics process follows your regular duty free process. The boxes are usually transported by your catering / duty free partner. In their facilities the charging takes place. Handling and charging of the box takes up to 45 seconds of work per day per box.

How do AirFi batteries behave when AC is off for several days?

The AirFi Box will remain charged but will not receive the latest updates or be able to send data usage.

Can AirFi handle long haul flights?

Yes, the batteries have a capacity for 14-15 hours continuous operation.

Why are two AirFi boxes needed in the AC?

For narrow body aircraft 2 boxes are usually needed. 1 box is optimized for 50 pax. The signal is strong enough for the aircraft, but the passenger devices are usually not transmitting sufficiently to cover the range of the aircraft, especially when full of passengers.

Can the AirFi batteries be charged on board?

Yes, this is possible, provided the aircraft is able to provide power at the right locations. Certification will take time and bear additional cost per aircraft type. If the boxes do not leave the aircraft updating can be done via GSM although the reliability and speed varies per location.

airfi

22, Hosur Main Road,
Dairy Colony, Adugodi,
Bengaluru, Karnataka,
560029, India.
T: 021 234 06575
E: info@airfi.aero

Head Office:
AirFi, Amsterdam Schiphol, Planetenweg 5, 2132HN,
Hoofddorp, The Netherlands.
T: 021 234 06575
E: info@airfi.aero